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 CC‑addresses are stored on the issue ‑ you can reply to all Export knowledge base Export     SubscribeSubscribe      Show article info

You can reply to all users that have been involved on the issue, even if they just were CC'd in the mails



If an incoming e-mail contains CC-addreses they will be stored on the issue and when you do a reply you will have the ability to do "Reply to all", which will then include the recipients in the CC-address field. "Reply to all" will send an email to all users that have been involved in the issue since it was created.


Knowledge Base Images/Issues/EmailReplyAll.png




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