Hi,

As some of our users are external - they do not have access to VP as it is only available at our premises. Reply to an issue with some key, to close, or update(add comment, change status) an issue will be verry useful.

 Rgrds,
Lyubo.

Hi Lyubo,

The E-mail ticket system can (should) be used to communicate with external customer. With the Ticket system you can let external users create new issues and "Add comments" to existing issues with e-mail. What you cannot do is to change the status. 

The Support Center module gives your customers access the "issues-tab" in VisionProject. The customer will only see the issues that she/he has reported and you can configure the access a "Customer user" should have to the different issue fields, i.e. you can let a Customer user have access to change the status. 

Hope this helps!

/Tommy Hellstroem

VisionProject Support Team 

Hi, and thank you for the fast reply.

The problem is that we are the customer and we create issues, so what we need is an e-mail interface for the external developers, to have access to the issues so they can update. However, if the ticketing system can be used to add comments to existing issues, that should be ok for the process.

Thank you.
Rgrds,
Lyubo.