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Field description - Resolution



Short description:


The resolution field show how the issue was resolved, for example "Cannot reproduce", "Rejected", "Fixed", "Duplicate"





Default name: Resolution


Terminology variations: None.


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.


Data type: A Resolution. These are defined in General > Settings > Issue configuration > Issue resolutions.


Access restrictions: (Default) Created: "Read/Write" for all internal users, and "No access" for external or support users.  Editing: "Read/Write" for all internal users,  and "No access" for external or support users.





Affected by these settings: 

General > Settings > Issue configuration > Issue resolutions:

Here, you can define the name and order of the resolutions in the account. The default ones initially created are: Fixed, Workaround, Rejected, Duplicate, Cannot reproduce.



Use cases: 

The Resolution field tells you how the issue was finally resolved.

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