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 Issue resolutions Export knowledge base Export     SubscribeSubscribe      Show article info

This is where you can add, rename and remove individual issue resolutions.



The resolutions are available in the issue field "Resolution", and represent how an issue was completed/resolved, if at all.


The ones initially available are:

  • Fixed - the issue has been fixed and completed.
  • Workaround - The issue is completed but not fixed, but you can use a work around the problem.
  • Rejected - The issue will not be fixed, probably because it is not really a problem to start with. 
  • Duplicate - This issue is completed as a duplicate, and the real resolution is in the original issue.
  • Cannot reproduce - The issue is completed as you cannot reproduce the problem.

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