Customers
User information
 Loading ...
Show article in Knowledge Base

 Main changed between version 17.0 and 18.0 during 2021 Export knowledge base Export     SubscribeSubscribe      Show article info

Below you can find the most important improvements during 2021.

 

User interface

+ Improved look and feel with a flat, modern and responsive theme for the User Interface. Implemented for basic use casesDONE

+ Improved look and feel with a flat, modern and responsive theme for the User Interface. Implemented for all core use cases - DONE

+ Add background job for user imports - DONE

 

Support center (self service portal)

+ Improved look and feel for the default portal - DONE

+ New service/product catalogue with "web shop"-like section - DONE

+ Back end Captcha support for simple forms - DONE

+ Add possibility to delete KB article from context menu - DONE

+ Add possibility to delete KB article from context menu - DONE

 

Mobile app

+ Google maps integration for companies - DONE

+ Google maps integration for contacts/users - DONE

 

Issue / case management

+ Meeting overlap warning - DONE

+ Dynamic constraints on issues/tickets (View rules) - DONE

+ New NLP engine with indexing for smarter "AI" like searching and related items - DONE

+ More rules and configuration options for the rule engine, such as "view rules" for dynamic run-time checks when changing fields - DONE

+ Improved draft handling when sending and forwarding emails, including subject and recipients - DONE

+ Improved draft handling to work on "forward email" and "send email" in issue history - DONE

+ Verify velocity in email templates, to avoid errors - DONE

+ Improve related KB articles on issue - DONE

+ Verify sender before importing email into issue/ticket. The person emailing into a ticket must be valid (reporter, recipient or internal user) otherwise the email is blocked for security reasons - For more information see here - DONE

+ Add checklist items with issue rules - DONE

 

Documents and file management

+ Version control everywhere, i.e. also on contracts and Products/CI's - DONE

+ Add Company variables to New document notification template - DONE

 

Kanban board

+ New look and feel for better usability in modern/flat theme - DONE

 

Calendar

+ Improved and faster team calendar with more modern and responsive design - DONE (in Modern/flat theme)

+ Improved capability to share calendar with exact filters, for example for release or change calendar for services - DONE

 

Product/Asset/Service Management (CMDB/Configuration Item management)

+ New permission model - DONE

+ Public URL to open CI/Product directly from system or from external system - DONE

+ Published field on CI, to make it visible in the support center - DONE

+ Make it possible to export and import relationships - DONE

+ Expandable text fields on CI's - DONE

 

Reports and diagrams

+ Improved look and feel - DONE

+ New dashboard, with ability to create role based dashboards. - DONE

+ Add option of User group on Issue distribution - DONE

+ New select option "Open issues by User group" in Open issues report - DONE

+ Scheduling for standard reports - DONE

+ Add option of "User group" on Issue distribution diagram in issues table view - DONE

 

Settings

+ Improved rule engine - Better overview in the user interface to easily manage large volumes of rules - DONE

+ Verify velocity templates in notification templates to avoid errors - DONE

 

Chat

+ Chat bot with AI/NLP to provide automated support for end-users and customers. See here for more information about this  - DONE

+ Improved chat-log on issues - DONE

+ Auto-reconnect if network connection dies - DONE

+ See inactive users easily in the "Online users" list - DONE

 

Integration 

+ Support SAML/ADSF authentication with user import without AD/LDAP -  DONE

+ OAUTH authentication for the Email ticket system. See here for more information - DONE

+ Improve Fortnox integration with more settings and easier configuration - DONE

 

Installed version

+ Support for Java 11 - DONE

+ Improved caching - for performance - DONE

+ Improved push mechanism based on WebSockets - DONE (in Modern/flat theme)

+ Add warnings to installer that tests needs to be performed - DONE

+ Improve logging in installer (using separate log file) to catch problems during upgrades more easily - DONE

+ Module for virus control of documents used for SAAS/Cloud version will be included as an option to use - DONE

+ Shared user licenses - DONE

 

And much much more....


User comments
 Loading ...